Privacy Policy

TrustSpark Privacy PolicyEffective Date: December 31, 2025
Last Updated: December 31, 2025At TrustSpark LLC ("TrustSpark," "we," "us," or "our"), we are committed to protecting your privacy and building a dating platform where genuine connections can happen safely. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use the TrustSpark mobile application, website, and related services (collectively, the "Service").By using the Service, you agree to the practices described in this Policy. We may update this Policy periodically. Material changes will be communicated through the app, email, or a prominent notice. Your continued use after such changes constitutes acceptance of the updated Policy.For questions or privacy requests, contact us at [email protected].1. Information We CollectWe collect only the information necessary to provide a safe, effective, and personalized dating experience.a. Information You Provide Directly
- Account and Profile: Real name, date of birth, gender, sexual orientation, photos, bio, interests, preferences, and other details you choose to share.
- Verification Data: Government-issued ID, selfies, or other materials submitted for photo verification or optional background screening.
- Communications: Messages, reports, and support inquiries.
- Payment Information: Billing details for premium features (processed securely by third-party payment providers; we do not store full credit card numbers).b. Information Collected Automatically
- Usage and Device Data: Device type, operating system, IP address, browser type, app version, crash logs, and analytics about how you navigate and use the Service.
- Location Data: Approximate or precise geolocation (only with your explicit consent) to show nearby profiles and facilitate matches.
- Cookies and Tracking Technologies: On our website and in emails, for session management, security, and basic analytics.c. Information from Third Parties
- Background Screening Providers: Limited criminal record information (only with your explicit consent and for eligible users).
- Third-Party Logins: Basic profile data if you sign in via Apple, Google, or similar services.We handle sensitive information (e.g., sexual orientation, biometric data from verification) with heightened care and only for the purposes described.2. How We Use Your InformationWe use your information to:
- Create, maintain, and personalize your account and profile.
- Match you with compatible users and enable messaging.
- Verify identities and perform optional background screenings to enhance safety.
- Detect, investigate, and prevent fraud, abuse, harassment, or policy violations.
- Improve the Service, develop new safety features, and conduct anonymized research.
- Send essential notifications and, with your consent, promotional communications.
- Comply with legal requirements and protect our users and community.3. How We Share Your InformationWe share information only when necessary and under strict controls:
- With Other Users: Your public profile information (photos, bio, age, etc.) is visible to users you match with or who meet your discovery preferences.
- Service Providers: Trusted vendors for hosting, analytics, payment processing, identity verification, background checks, and customer support (all bound by confidentiality agreements).
- For Safety and Legal Reasons: With law enforcement or authorities when required by law, or to protect the safety of our users or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Aggregated or Anonymized Data: Non-identifiable insights shared for research, marketing, or product improvement.We do not sell your personal information.4. Your Privacy Choices and RightsYou have control over your data:
- Edit or delete profile information in app settings.
- Withdraw location permissions or disable marketing at any time.
- Delete your account permanently (via settings); most personal data is removed within 30 days.
- Opt out of optional background screening.Depending on your location, you may have additional rights (e.g., under GDPR, CCPA/CPRA):
- Access, correct, or download your data.
- Request deletion or restrict processing.
- Object to certain uses.
- Withdraw consent without affecting prior lawful processing.Submit requests via [email protected] or in-app tools. We verify identity before fulfilling requests.5. Data SecurityWe implement industry-standard security measures including encryption, secure servers, and regular audits to protect your information. No method is 100% secure, so we encourage strong passwords and prompt reporting of any concerns.6. Data RetentionWe retain personal information only as long as needed for the Service, safety monitoring, or legal compliance. After account deletion, most data is deleted or anonymized within 30 days, though we may retain limited records longer for legal or safety investigations.7. International Data TransfersYour information may be processed in the United States or other countries. We use approved mechanisms (e.g., Standard Contractual Clauses) to ensure adequate protection for international transfers.8. Children's PrivacyTrustSpark is strictly for users 18 and older. We do not knowingly collect information from children under 18.9. Region-Specific Disclosures- California Residents: You have rights under the CCPA/CPRA, including opt-out from "sales" (we do not sell data) and limits on sensitive data use. Contact us for details.
- EU/EEA/UK Residents: Processing is based on consent, contract necessity, or legitimate interests. Our Data Protection Officer is reachable at [email protected].10. Contact UsTrustSpark LLC
Email: [email protected]
Support: [email protected]